Frequently Asked Questions
Do I have to create an account to be able to purchase?
Yes. We do not allow purchase from unverified accounts. Click here to create an account with us.
Does it cost anything to open an account with ProCoin, LLC?
No. There are no fees for creating an account with us.
How do I place an order to buy or sell with ProCoin, LLC?
Select from our Menu and simply add the product to your cart.
What are your hours of operations?
Our automatic Trade Desk, accessed here through ProCoin.com, accepts orders 24 hours a day, 7 days a week, 365 days of the year.
Can I change my order?
Once an order is confirmed and you receive a trade or confirmation number, it is a legal binding order and may be changed only at the discretion of ProCoin, LLC. We ask that you take time before placing the order to make certain that the product you order is the product you want.
Can I cancel my order?
No. Once you receive a trade or confirmation number, the transaction is legal and binding.
Can I return my order?
No. However, you may sell back your order at prevailing rates. Please call in to get a price quote.
Do you have a minimum order?
Yes. Our minimum order is $1,500, which may be a combination of any items you choose.
Is there a maximum order?
No. Whether you want to purchase a large quantity or individual items, ProCoin, LLC can fulfill your needs.
What forms of payment can I use to pay for my order?
We accept bank wires, business or personal checks. At this time we do not accept cash or any debit or credit cards as a form of payment.
When and how do I send a bank wire?
Upon selecting the bank wire payment, we will provide you with detailed instructions, including our bank name, ABA transit (routing) number and account number. Clients may also prefund their accounts with a bank wire. Please contact our us for further details on this.
Can I pay with cash?
No. We do not accept cash as a form of payment for precious metals.
When do I need to pay for my order?
All payments should be made within a 24 hour period of placing an order. If mailing a check please have it in the mail the same or next day. If your order has not been paid in full within 7 business days ProCoin, LLC reserves the right to cancel the order. Any losses incurred will be the responsibility of the customer to pay in full.
Do you charge sales tax?
Because our minimum bullion orders are $1500, there is no sales tax added to our bullion products.
What forms of payment does ProCoin, LLC provide if I sell my material to you?
We pay for most orders with a check sent via US mail for no fee. We can also provide a bank wire, overnight check, account credit or trades upon request. Outgoing bank wires and overnight checks cost $35 each.
Is my order insured?
Yes. Each package will be fully insured and requires your signature upon delivery. You will only take responsibility for your package after you sign for it.
How long will you hold my order before shipping the merchandise?
When paying with a bank wire your order will normally ship out within 5 business days. For all other forms of payment, we hold the order for a period of 10 -15 business days before your order will ship.
How will my items be shipped?
ProCoin, LLC uses registered mail with United States Post Office, FedEx, and United Parcels Service to ship to residential or business locations.
Do you charge for shipping?
Yes, all orders less than our stated minimums are subject to a $25 fee for shipping.
How long will it take before I receive my product?
While it can vary, based on geographic location and post office delays, we find that most orders shipped with registered insurance take 4-8 business days to reach their final destination.
Do you require my social security number?
No. There is no reporting of precious metals purchases unless payment is made with cash or cash equivalents and ProCoin, LLC does not accept cash or travelers checks.
Do you report my purchases to the IRS or to the Government?
No. We are not required to report our sales transactions to the IRS or any other federal, state, or local agencies, making precious metals one of the most private investment options available.
Do you have quantity discounts?
Yes. Bullion products are already priced incredibly low, so discounts will be extended only on significant orders. Please call to speak with one of our sales experts.